The recent woe about the 3G connectivity on the Nokia 5800 has now been fixed through a firmware update. It seems that it was the software that caused the total disaster in North America (First Batch). Revised units will be on sale as current owners are now seeking to have their units exchanged.
Statement from Nokia:
“Following the introduction of the Nokia 5800 XpressMusic in North America, some consumers reported difficulties connecting with the local 3G network. As customer satisfaction and product quality are a priority for Nokia, we took immediate action by temporarily suspending sales and moving quickly to identify the root cause and resolution.
We have concluded this was an isolated situation related to a configuration change in the North American variant. We have now adjusted the configuration and will resume sales shortly. Those few customers of the Nokia 5800 XpressMusic who experience a 3G signal issue are advised to contact Nokia Customer Care. Our sincere apologies for the inconvenience.”
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